What Chicago Homeowners Say About Novak Lock & Security Chicago
We’ve been quoting jobs in writing since 2002, and we’ve learned that the best review is a customer who calls back because the lock still works. Daniel Novak and our team earn trust by showing up uniformed, documenting every visit with photos, and charging exactly what we said we would. No voicemail queues. No price changes at the door. Here’s what that looks like in practice across Chicago neighborhoods.
Recent Reviews
“I manage a six-flat in Rogers Park and needed all twelve units rekeyed between tenants on a Saturday. The dispatcher quoted $28 per cylinder over the phone, and the invoice matched to the penny. Technician arrived in a marked van, took photos of every lock before and after, and left me a printed record. Haven Standard Clause 1 in action.”
Danika N., Rogers Park, Chicago
“Our back door in Bridgeport had a Kwikset that was original to the building, probably 1987. The cylinder was so worn the key would pull straight out in the unlocked position. Daniel pointed out the security gap, quoted a Schlage Grade 1 deadbolt with a restricted keyway at $340 installed, and had it done in 90 minutes. Photo record emailed before he left.”
Daniel N., Bridgeport, Chicago
“Locked myself out of my car in the Jewel-Osco lot on Foster after a late shift. Called at 11:47 PM, got a live person on the second ring. They quoted $145 for a non-destructive entry before dispatching anyone. Technician was there in 22 minutes, opened a 2019 Honda Civic without a scratch, and the price didn’t budge. That’s how you run a service business.”
Nathan A., Andersonville, Chicago
“We bought a two-flat in Portage Park and wanted every lock rekeyed plus a Medeco high-security cylinder on the front door. Novak was the only company that didn’t try to sell me a ‘package’ I didn’t ask for. Daniel walked me through the pick-resistance ratings, quoted $1,180 for the full scope in writing, and finished in one day. The photo documentation went straight to my insurance agent.”
Raj P., Portage Park, Chicago
“My tenant in Hyde Park lost their keys to a Mul-T-Lock Interactive cylinder I had installed two years ago. I was bracing for a full replacement at $400+. Daniel asked for the key code on the original invoice, verified it against the card, and cut a new key for $45. He could have sold me a new lock and I wouldn’t have known. That’s the kind of honesty that keeps me calling.”
Danika N., Hyde Park, Chicago
“Commercial access control system at our West Loop restaurant failed on a Friday night, right before dinner service. The maglock on the alley door wasn’t releasing. Novak had a technician there in 35 minutes, diagnosed a failed power supply, quoted $280 for the part and labor, and had us operational before the first reservation. No emergency surcharge, no ‘after-hours fee.’ Just the price he quoted.”
Nathan A., West Loop, Chicago
Why Customers Trust Us
These aren’t curated success stories. They’re what happens when you build a locksmith business on rules instead of discretion. Haven Standard Clause 1 means the price on the phone is the price on the invoice, every time. Clause 4 requires a documented photo record on every visit, left with the customer at completion. Clause 7 is the 365-Day Done Right Promise, if a lock we installed or rekeyed fails because of our work, we make it right without argument.
Our technicians are background-checked and uniformed, not because it looks professional, but because a locksmith has physical access to your property. You should know who’s walking through your door. And when you call (331) 202-1318, a live person answers, 24 hours a day. No automated system, no callback window, no “leave a message and we’ll get back to you.”
We’ve installed or serviced over 60,000 locks, keys, and systems since 2002. Every one started with a written price and ended with a documented record. If you’ve got a competitor’s quote, bring it in for a free second opinion. We’ll tell you exactly what’s included, what’s missing, and whether the hardware matches the security claim.
Call (331) 202-1318 for a written quote before anyone is dispatched.
Written by Daniel Novak, Owner at Novak Lock & Security Chicago, serving Chicago since 2002.