Privacy Policy
Effective as of: April 30, 2026
This Privacy Policy applies to Novak Lock & Security Chicago and the information collected through novaklockchicago.com. By using this site or submitting a service request, you accept the practices described here. If you do not agree, please do not use the site.
SMS and other communications
If you provide your phone number, we or our service partners may send you SMS messages related to your request. Message frequency varies. Standard message and data rates may apply. Reply STOP at any time to opt out of text messages. Reply HELP for assistance.
Security
We apply reasonable, industry-standard technical and organizational safeguards to protect the information we hold. No method of electronic storage or transmission is completely secure, however, and we cannot guarantee absolute security.
What we collect
When you fill out a contact form, request a quote, use a chat feature, or call us, we may collect:
- Name, phone number, and email address
- Service address and project description
- Any other details you include in your message
We also collect basic technical data automatically, such as the pages you visit and your browser type, through standard web analytics tools.
Children’s privacy
This site is not directed at children under the age of 13, and we do not knowingly collect personal information from anyone in that age group. If we become aware that a child under 13 has submitted information, we will delete it promptly.
How your information is shared and your consent
When you submit a request through novaklockchicago.com, the details you provide - including your contact information, service address, and project description - are passed along to the contractors and local tradespeople who carry out the actual work, as well as the network of service businesses connected to Novak Lock & Security Chicago. Those businesses operate on their own and are not under our control; once they receive your information, they may reach out to you directly.
By submitting a form, initiating a chat, or sending us your information in any other way, you acknowledge that transfer and agree that Novak Lock & Security Chicago and those businesses may contact you by phone call, SMS, or email regarding your request.
You do not have to consent to calls or texts as a condition of buying any service. That said, if you submit a request and prefer not to be contacted by certain methods, please state that preference clearly in your message.
Questions about this policy
If you have questions or concerns about this Privacy Policy, please reach out to us through our contact page. We will do our best to respond promptly.